Frequently Asked Questions
Product-specific questions are answered on each product and grade page.
Ordering & samples
How do I request a quotation?
Use the Request a Quote form with your product, grade, application, volume and destination. Our technical team reviews the request, recommends a grade and sends a quotation with the Technical Data Sheet.
Are samples available?
Yes. Samples of standard grades are available for laboratory qualification and are shipped with the Technical Data Sheet and MSDS.
Can you develop a custom grade?
Yes. We can tune particle size, activation level, moisture or surface treatment to a customer specification and lock it into a repeatable grade after successful trials.
Quality & documentation
What quality documents do you provide?
A batch Certificate of Analysis with every shipment, plus the Technical Data Sheet and MSDS for each grade. Additional test reports can be provided on request.
How are API 13A grades tested?
Drilling-grade bentonite and attapulgite are tested using the API 13A procedures for suspension properties, filtrate volume (bentonite), residue and moisture as applicable, and results are reported on the CoA.
Is your quality system certified?
Our processes are ISO 9001 certified and product testing is carried out in NABL-accredited laboratories.
Packaging & export
What packaging do you offer?
25 kg and 50 kg HDPE or paper bags, 1 MT and 1.2 MT jumbo (FIBC) bags, and custom or private-label packaging for volume orders.
Which countries do you ship to?
We currently serve customers in more than 15 countries and can ship to most destinations by sea container.
Which Incoterms do you quote?
Commonly FOB and CIF / CFR. Other Incoterms can be discussed — include your destination port in your inquiry.
Let's discuss your specification.
Share your application, target grade and volume. Our technical team replies with a matched grade, a datasheet and a quotation.